Troubleshooting Guide

The video on my device keeps buffering or is of poor quality. How can I fix this?
Make sure your device is connected to correct WiFi network. If your network is correct, try rebooting your WiFi router by restarting via app or, simply, unplug your router for 10 seconds before plugging the device back in. If the issue persists, contact your internet provider for assistance with allocating usage for your Amazon device.

The video is choppy, keeps buffering, or stops playing completely.
Try unplugging Amazon device from power for 10 seconds and then plug back into power. If the problem persists call support at 833-444-7PUB.

I cannot hear any audio.I cannot hear any audio.
Try the following steps:

  1. Unplug Amazon device from power
  2. Mute and Un-mute the TV
  3. Plug Amazon device back into power

If the problem persists call support at 833-444-7PUB (833-444-7782)